Allworx Software Options

Supercharge your phone system with these advanced software features:

Advanced Multi-Site
With Advanced Multi-Site there is true unification across all sites - transparent multi-site call handling, directories, global auto-attendants, and voicemail is available to the SMB market with unrivaled power and affordability.  

Automatic Call Distribution
Allworx Automatic Call Distribution is a robust call center application allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles - a different style for each and every call center need! With Automatic Call Distribution, you can instantly manage all the important configurations of each call queue within your system while also tracking an array of beneficial queue statistics on the performance of both individual agents and each individual queue.

Call Assistant
Call Assistant allows operators, receptionists or individual users (both local or remote) to monitor the state of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Users can view all call activity across the system, including call queues, parked calls, monitors, and their own call history. In addition, users logged in to the Call Assistant can record outbound and inbound calls from their phone using the Call Recording feature. Call Assistant is a fully integrated PC software tool with an intuitive software interface designed to work in combination with any Allworx VoIP phone. 

Conference Center
When you’re not able to be there in person, the Allworx Conference Center allows you to confidently host conference calls with remote colleagues, internal employees, customers and business partners. Take control of your communications with a fully featured conference center that allows scheduling and managing of conference calls with both internal and remote participants directly from your desktop in real-time.

Dual Language Pack
Enables system prompts to play in two different languages (i.e. English and Spanish).

Mobile Link
Bring Allworx Management functionality to your iPhone with Allworx Mobile Link. Mobile Link gives you the ability to manage your day-to-day Allworx calling activities with an easy to use interface that allows you to change your presence settings, update your conference calls, and effortlessly listen to and manage your voicemail.

TAPI TSP Driver
Enables computer and phone integration - click to dial from Outlook or other CRM, "screenpop" which shows caller information on your PC, and more.

Virtual Private Network
Our VPN (Virtual Private Network) software allows users to gain access to the company’s network from remote locations. This software is used when you have a need access to the company’s network behind the Allworx firewall.